AI-Assisted Helpdesk for Philippine Governments

Receive, Handle, and Manage Filipinos' Concerns with Ease

Senti C.O.R.A. streamlines and processes large volumes of citizen feedback in real-time so government staff have more time to act on the things that matter most to their citizens. 

For Innovative Governments

More Speed and Efficiency,
Less Time and Effort

Community Open Resource Assistant, otherwise known as C.O.R.A., is a conversational chat-assistant that helps local governments remove manual routing and re-routing of citizens’ concerns by automatically analyzing the submitted feedback and directing them straight to the departments that can address the concerns.

By quickly and efficiently processing the concerns, C.O.R.A. is the perfect solution for institutions that receive large volumes of feedback and have limited staff. 

Packed With Helpful Features

Helping You Keep Citizens Happy

With the limited staff and influx of concerns, government offices are often bogged down by the volume of feedback. C.O.R.A. helps governments by freeing their staff of menial tasks that block productivity.

With C.O.R.A., your government can achieve:

An All-in-One Tool for Efficiency

Boost Performance in Multiple Areas
of Public Service

Information Dissemination

Whether it's more information, questions, feedback, or directions, let C.O.R.A. be the trusted source of information for your citizens or staff. By equipping C.O.R.A. with official information, numerous constituents can instantly receive reliable answers.

Addressing Issues

By instantly answering common questions and automatically analyzing submissions to direct inquiries to the right departments, C.O.R.A. is able to help your team answer large volumes of inquiries and speed up response time.

Governance & Monitoring

Stay on top of your constituents' issues and your team's performance. C.O.R.A. quickly processes data about your citizens'feedback and presents them into easy to understand reports that's customized to show you the information you need to see.

FAQs

Tagalog, English, Taglish

SMS, Web App, Messenger, Viber, Whatsapp, Slack, Skype, Twitter, Google Hangouts, and LINE

  • Step 1. Answer, resolve, and conduct surveys, capture inquiries, request for assistance, complaints from varied channels (Messenger, Viber, Whatsapp, Google Form, Website, etc)
  • Step 2. Automatically analyze, categorize, and process data to extract sentiments, topics, etc.
  • Step 3
    a. Visualize as reports to help view results and make data driven decisions
    b. Store complaints for review and monitoring of status. Forward them to concerned departments

Success Story

A Stellar Success
for the Manila City Government

With so many Manileños and important institutions that rely on the Manila City Government for their day-to-day activities, Mayor Francisco “Isko” Moreno Domagoso has ordered the creation of a grievance desk where Manileños’ can send unobstructed feedback ranging from traffic issues, petty crime, emergencies, and even concerns about class suspensions.

The system helps the city government remove the need for manual routing and re-routing of concerns by automatically analyzing the submissions and classifying them to proper departments. Thus, allowing the City Government of Manila to resolve issues thoroughly and quickly.

“I will see if they will act on the matter… Bawal ang tamad sa Maynila!”
Francisco “Isko” Moreno Domagoso
Manila City Mayor

A Dedicated, Thorough, and Innovative Way to Serve

Schedule a Demo Today!